FAQs • Salem, VA • CivicEngage

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Can I install a separate meter for water use that does not drain to the sewer?: Salem allows the installation of irrigation meters for water that is used on vegetation and absorbed into the ground. Salem does not allow separate metering for other uses, such as filling swimming pools.

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Water & Sewer - Billing Questions

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1. How do I hook up to Salem water or sewer?: Contact the Utility Collections Department at 540-375-3021.

2. What are the water and sewer rates and availability fees?

Availability Fees

3. Who do I contact about payment options or billing questions?: All billing questions, including hookup fees, billing errors, budget billing, and paying online are handled through Utility Billing.

4. Can I install a separate meter for water use that does not drain to the sewer?: Salem allows the installation of irrigation meters for water that is used on vegetation and absorbed into the ground. Salem does not allow separate metering for other uses, such as filling swimming pools.